Staff Spotlight: Echo Knight

Our staff spotlight this month is on Echo Marie Knight, Administrative Support Specialist, who joined the WCA on September 1, 2017.

Echo received her B.S. in Health Education and Promotion at Boise State University. While at BSU, Echo worked with many different local organizations within the Treasure Valley, including Vivid Roots and Idaho Office of Drug Policy. Prior to joining the WCA team, Echo was a nanny for three little girls for almost four years.

Of her job at the WCA, Echo says, “I get the privilege to say hello to everyone who walks in the front at the WCA!” In addition to providing a welcoming presence for WCA clients, Echo works on special projects with every department, meaning that each day is a little different.

Working at the WCA, Echo has gained more knowledge about the importance of self-care and mental health. The position has also opened her eyes to the generosity of our community, and its willingness and desire to spread the word about the WCA and its mission. Being at the front desk allows Echo to build relationships with clients, and she finds that the most rewarding part of her work is witnessing the growth and positive changes happening for clients.

Echo shared a memorable moment from her time at the WCA:

“It is difficult to pick just one memory. One that I hold on to is months ago, a client came in to use our phone to make sure that she could call in to keep her place on the waiting list for the shelter. About every other week she would come in to use our phone. One week, she had mentioned to me that she couldn’t remember the last time she showered and felt so ashamed and was looking through our free samples for shampoo, body wash, etc. There wasn’t any in our bins, or in the back where we typically store the shampoo. I ran downstairs, and Griffin had just received a donation of Garnier shampoo and conditioner, as well as Dove deodorant. I asked him if I could snag some and it had turned out he was about to bring them up for our bins. I gave these items to our client, and she started to cry and asked if she could hug me. You don’t always realize how much the little things in life matter until they do. The last time she came in to use our phone, she told me that she had named her cat after me- which honestly made me laugh but at the same time made me really take in how much I helped her by doing a tiny little thing. There’s so many more memorable moments like this at the WCA- people are grateful for what we do, and I’ve never worked in a place so fueled by compassion! It’s an amazing place to work and I’m so grateful to be on this team!”

Thank you Echo, we are grateful to have you on board!

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